- See 311 traveller reviews, 122 candid photos, and great deals for Melia Madrid Serrano at Tripadvisor. The toilet was also spacious and clean. On one hand, I would like to thank you for taking your time to write a review. Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Calle Claudio Coello 139, 28006 Madrid Spain. Guests arriving by vehicle have access to a parking garage. Peaceful nights, good breakfast buffet, other services somewhat lacking. We will be very glad if you may give us the opportunity to welcome you back in order to provide you with the best of our attention for make your stay a memorable experience. Yes, it conveniently offers a business centre, meeting rooms, and a banquet room. Which languages are spoken by the staff at Melia Madrid Serrano? We look forward to welcoming you back on your next visit. Rooftop pool is nice, but small. It is always a pleasure to receive positive feedback from our guests and I will certainly share this with the rest of the team that will be encouraged by your remarks. MELIA MADRID SERRANO - Hotel Reviews & Price Comparison (Spain) - Tripadvisor Melia Madrid Serrano, Madrid: See 289 traveller reviews, 119 photos, and cheap rates for Melia Madrid Serrano, ranked #104 of 499 hotels in Madrid and rated 4.5 of 5 at Tripadvisor. Dear MariKris, Thank you very much for have chosen Melia Madrid Serrano during your stay in Madrid. Looking forward to welcome you back soon, Best regards, Marta Rubio Guest Experience Manager. Melia Madrid Serrano features 24 hour front desk, room service, and a concierge. During check ins no check out, no acknowledgment of me standing in front of them. The lady in the level floor tried to contact the manager nor answer. Please see our partners for more details. Valderrama, Guest Service Center. Good housekeeping and adequate buffet breakfast. Tripadvisor performs checks on reviews. Thank you again for sharing your experience, and we look forward to serving you in the future. Once arrived to Melia princesa we found out that the hotel was completely closed, under renovation. We are so glad to hear that you enjoyed your stay with us. Nice touch was a little present when you have your birthday in your room, Dear Mr. Dear Guest, Thank you for providing us with your feedback about your recent stay. This is the version of our website addressed to speakers of English in South Africa. Defiantly avoid this hotel unless you are looking for mediocrity and very poor service to boot. Also the hotel has an outdoor pool (seasonal opening). If you are interested in exploring Madrid, check out one of the gardens, such as Retiro Park, Parque de El Capricho, and Royal Botanic Garden. I would definitely recommend this hotel for a long weekend both for business travel and leisure visitors and will probably be back. Breakfast is early enough to grab a bite before 8am meetings, and 2min away from the embassy. Tripadvisor gives a Travelers Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor. The toilet was also spacious and clean. SAFETY MEASURES I can confirm that this hotel is taking procedures and rules to protect from C19. Book Melia Madrid Serrano, Madrid on Tripadvisor: See 303 traveller reviews, 120 candid photos, and great deals for Melia Madrid Serrano, ranked #101 of 500 hotels in Madrid and rated 4.5 of 5 at Tripadvisor. The pool was closed following August. Good hotel with clean, comfortable rooms and good breakfast buffet. If youre looking for a Mediterranean restaurant, consider a visit to Restaurante Amazonico, Restaurant Botin, or Restaurante MasterChef, which are all conveniently located a short distance from Melia Galgos Hotel. It is not well located for tourist attractions and is not near a Metro station but there are nearby bus stops. Review collected in partnership with Meli Hotels International, There are more places to choose from in the, melia galgos hotel madrid, melia hotel galgos, sol melia madrid, Calle Claudio Coello 139, 28006 Madrid Spain. As we mentioned you at the different channels where you shared your experience with us, We regret that you did not enjoy your stay due to our television pilot, we take note about your comments in order to improve it. See 309 traveller reviews, 120 candid photos, and great deals for Melia Madrid Serrano, ranked #97 of 501 hotels in Madrid and rated 4.5 of 5 at Tripadvisor. This hotel looked so nice withe a big comfotable lobby. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. Large efficient and friendly staff. There are more places to choose from in the, melia galgos hotel madrid, melia hotel galgos, sol melia madrid, Frequently Asked Questions about Melia Madrid Serrano. Feedback from our guests is always welcome as it helps us to identify areas in which we can improve. ), helped us with train tickets to Toledo, and all in all was very upbeat and friendly. But once again a heavy duvet you have to wrangle to get a lighter cover. Ended up being charged EUR35 one way. The rooms offer a flat screen TV, air conditioning, and a minibar, and getting online is possible, as free wifi is available, allowing you to rest and refresh with ease. Guests arriving by car have access to paid public parking on site. Flights Holiday Rentals Restaurants Moreover, we understand how important an excellent nights rest is for our guests and are pleased we were able to meet your expectations. I enjoy hotels that make a good, lively first impression, and this hotel is one of those. What food & drink options are available at Melia Madrid Serrano? Melia Madrid Serrano, Madri: Veja 306 avaliaes, 120 fotos e timas promoes para Melia Madrid Serrano, classificado como n 101 de 500 hotis em Madri e com pontuao 4,5 de 5 no Tripadvisor. Melia Madrid Serrano is an excellent choice for travellers visiting Madrid, offering a family-friendly environment alongside many helpful amenities designed to enhance your stay. Melia Madrid Serrano features 24 hour front desk, room service, and a concierge. Does Melia Madrid Serrano offer any business services? Dear Mr Martin, We would like to thank you for this review about your recent experience in Meli Madrid Serrano. Great experience. Museo de Escultura al Aire Libre de la Castellana. Madrid Hotels Things to do Restaurants Flights Holiday Rentals Travel Stories I enjoy hotels that make a good, lively first impression, and this hotel is one of those. It's also great to hear that you were able to make the most of our tasty breakfast, and hope it kick-started your day. Looking forward to welcome you back soon, Best regards, Marta Rubio Guest Experience Manager. Kind Regards, Marta Rubio Guest Experience Manager. There is a bar on the ground floor as one walks in, giving the impression of liveliness and check in was friendly and competent. If the system detects something that potentially contradicts our. Very nice hotel in relatively quiet location, but still not too far from city center 2-3 ml. We hope to see you again soon. Today I got to the airport and I had already booked my transfer to the hotel. The hotel location is great, very close to the US embassy and to Calle Serrano. The best is the breakfast very good selections with quality ingredients. The hotel is located in Salamanca which is a very nice, upscale, more residential neighborhood which we liked a lot (felt less crowded and touristy). Dear Igorek007, We very much appreciate your comments regarding your stay at Melia Madrid Serrano. Looking forward to welcome you back in a near future, Best Regards, Marta Rubio Guest Experience Manager. Rooms were clean, showers great. I have allergies and I requested a room free of feather and without dust. Sincerely, Marta Rubio - Guest Experience Manager, Literary Quarter (Barrio de Las Letras) Hotels, Financial District (Paseo Castellana) Hotels, Hotels near Convento De Santo Domingo El Real, Hotels near Taxi Aeropuerto Madrid Barajas AVE, Hotels near Iglesia San Francisco de Borja, Hotels near Schiller International University, Hotels near Comillas Pontifical University, Hotels near Saint Louis University - Madrid, Hotels near Universidad Francisco de Vitoria, Hotels near Technical University of Madrid, Hotels near Universidad Complutense de Madrid. Dear Searon- travel, We would like to thank you for chosing us during your last stay at Melia Madrid Serrano. Also the hotel has an outdoor pool (seasonal opening). It needs a overhaul to meet todays standards. Big thank you to Marta who does an excellent job for Melia and ensured the stay was a comfortable one. We are very proud to know that you have enjoyed your stay with us and that our breakfast meet your expectations. There was enough space and the bed was very comfortable. Helpful and friendly staff. Given the close proximity of popular landmarks, such as Gran Via (1.5 mi) and Templo de Debod (1.8 mi), guests of Melia Madrid Serrano can easily experience some of . It is not walking distance to the city center, but a 10 min taxi ride away. Feedback from our guests is always welcome as it helps us to identify areas in which we can improve. Looking forward to welcome you back in a near future, we remain at your complete disposal, Best regards, Marta Rubio, Guest Experience Manage, Literary Quarter (Barrio de Las Letras) Hotels, Hotels near Convento De Santo Domingo El Real, Hotels near Taxi Aeropuerto Madrid Barajas AVE, Hotels near Iglesia San Francisco de Borja, Hotels near Edificio Catalana de Occidente, Hotels near Comillas Pontifical University, Hotels near Saint Louis University - Madrid, Hotels near Schiller International University, Hotels near Technical University of Madrid, Hotels near Universidad Complutense de Madrid, Hotels near Universidad Francisco de Vitoria. We look forward to welcoming you back soon. Our aim is to deliver a memorable experience, and we are delighted that we were able to meet your expectations. In addition, as a valued Melia Madrid Serrano guest, you can enjoy a fitness center and a lounge that are available on-site. Our appreciation again for sharing your experience, and we look forward to serving you in the future. We really appreciate all your comments. Dear ebabas933884, We very much appreciate your comments regarding your stay at Melia Madrid Serrano. In addition, as a valued Melia Madrid Serrano guest, you can enjoy a fitness center and a lounge that are available on-site. Are any cleaning services offered at Melia Madrid Serrano? Uneducated night staff, They dont have TV channels, only chromecast to log in from personal accounts; and they tell you its to feel at home - well at home o have TV channels Raul from the lobby bar and Jose from front desk should be fired right away they confronted me and threatened to call security and police for claiming the complementary water I was promised after the shower door fell on me. Best wishes from the entire team! We also stayed in June and the Level terrace is amazing in the sunshine! In fact there is only Bloomberg chanel in English and all the other chanels are in Spanish I definetly recommend this hotel if TV channels are not an issue. Perfect for a central location without being in the crowded touristic area. Located north of the park, there are plenty of restaurants and bars plus accessible shops and markets for food and the like. Perhaps our reception team may assist you in selecting one of our larger rooms on your next visit? Dear MasterLiving, Thank you very much for choose Melia Madrid Serrano during your stay in Madrid. Thank you again for sharing your experience, and we look forward to serving you in the future. Valderrama, Guest Service Center. The bathroom has a funky order; brought back memories of low budget hotel in Venice from our trip 25 years ago. The reception staff were not interested in addressing the issue and tried to palm it off to Expedia. Starting from the check in (in my case at the Level) , and also the people responsible for the room service. Dear AnderPiedra, Thank you very much for your comments regarding your stay at the Melia Madrid Serrano and our COVID safety measures. Best wishes, Maria Fdez. Tripadvisor gives a Travellers Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor. Yes, paid public parking on-site is available to guests. A good stay and lovely hotel, but slightly let down by the above. Such a great hotel! We hope to see you again soon. Which room amenities are available at Melia Madrid Serrano? The lobby and restaurant areas are quite pleasing. Dear roadtrekker, First of all, we would like to thank you for having chosen the Melia Madrid Serrano for your stay in Madrid. If youre looking for an Italian restaurant, consider a visit to Platea Madrid, Don Giovanni, or Numa Pompilio Restaurante, which are all conveniently located a short distance from Melia Madrid Serrano. The rooms offer a flat screen TV, air conditioning, and a minibar, and getting online is possible, as free wifi is available, allowing you to rest and refresh with ease. Pool wasn't open (we stayed in late April / early May) so can't comment on that. Better , if you can to take the Level rooms, Dear Jorgeya, Thank you for such a positive review about Melia Madrid Serrano. Great COVID-18 safety measures, room was clean and bright. Great breakfast, spotlessly clean and excellent location - thanks Melia Serrano and see you soon ;), Dear Mr. English, Greetings from Madrid! Breakfast is very nice, great fruit selection in addition to cheese/meat options. What lets this hotel down (and as observed by some of the other reviewers) are the very small blacked out windows - during the summer, this feels very claustrophobic. It needs a overhaul to meet todays standards. Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay. Calle Claudio Coello 139, 28006 Madrid Spain. The air con can be quite noisy/rattling sound and therefore we found it quite hard to sleep. The rooms offer a flat screen TV, air conditioning, and a minibar, and getting online is possible, as free wifi is available, allowing you to rest and refresh with ease. Thank you again for sharing your experience, and we look forward to serving you in the future. Dear Suki M, Greetings from Meli Madrid Serrano! Melia Madrid Serrano features 24 hour front desk, room service, and a concierge. Nice rooms. We also stayed in June and the Level terrace is amazing in the sunshine! In addition, as a valued Melia Madrid Serrano guest, you can enjoy a fitness center and an on-site restaurant that are available on-site. Salva. Are any cleaning services offered at Melia Madrid Serrano? We really hope to have the oportunity to welcome you in a near future. The facility is quite dated. Book Melia Madrid Serrano, Madrid on Tripadvisor: See 282 traveler reviews, 110 candid photos, and great deals for Melia Madrid Serrano, ranked #88 of 494 hotels in Madrid and rated 4.5 of 5 at Tripadvisor. Comfortable and clean room. There are more places to choose from in the, melia galgos hotel madrid, melia hotel galgos, sol melia madrid, Frequently Asked Questions about Melia Madrid Serrano. Everything from snacks to good dining in the neighborhood. Best wishes from the entire team! SERVICE Service is brilliant, all the staff provides a perfect service from the beginning till the end. We regret that your stay was not fully satisfactory and we hope to achieve your expectations next time. The service is discret and excellent. The Level lounge is excellent , In summary it was an excellent and pleasant stay during the last week of December 2022. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. It was a real pleasure to take care of your stay with us. Best wishes, Maria Fdez. Best wishes, Maria Fdez. If you are interested in exploring Madrid, check out one of the gardens, such as Retiro Park, Parque de El Capricho, and Royal Botanic Garden. Uneducated night staff, They dont have TV channels, only chromecast to log in from personal accounts; and they tell you its to feel at home - well at home o have TV channels Raul from the lobby bar and Jose from front desk should be fired right away they confronted me and threatened to call security and police for claiming the complementary water I was promised after the shower door fell on me. Rooms are not very big, but well equipped and have everything you need including big electric tea pot with good size cups and coffee/tea selection. Your feedback is really important to us in order to improve our services day by day. We are glad to know that you enjoyed your stay with us, despite the size of the room. Skip to main content Review TripsAlertsSign in Basket Inbox See all Log into get trip updates and message other travellers. It is a pleasure to know you had a pleasant experience and that you appreciated the attractive design of our hotel. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. We regret to know that your stay with us was not as pleasant as we wished to because our principal aim is the full satisfaction of our guests. 302 recensioni. Two nice hand towels and 2 huge bathtowels folded under the sink. In the bedroom area it can be absolutely freezinf and the sofabed area my familt cant sleep as there ine one vent and doesnt cool properly. Nearby attractions include Sweet Space Museum (0.4 km), Museo Lazaro Galdiano (0.2 km), and Monument Glorieta de Emilio Castelar (0.3 km). The rooms offer a flat screen TV, air conditioning, and a minibar, and getting online is possible, as free wifi is available, allowing you to rest and refresh with ease. In addition, as a valued Melia Madrid Serrano guest, you can enjoy a fitness center and an on-site restaurant that are available on-site. Ab CHF 116 (CHF 140) bei Tripadvisor: Hotel Sardinero Madrid, Madrid. Kind regards, Marta Rubio Guest Experience Manager. In addition, as a guest of Meli Madrid Serrano, you can enjoy a gym and bar available on-site. This is the version of our website addressed to speakers of English in the United States. Bedroom was not huge, but well equipped. We are looking forward to having you very soon! Museo de Escultura al Aire Libre de la Castellana. Kind regards, Marta Rubio Guest Experience Manager. Breakfast is early enough to grab a bite before 8am meetings, and 2min away from the embassy. It is always a pleasure to receive positive feedback from our guests and I will certainly share this with the rest of the team that will be encouraged by your remarks. absolutely stunning we enjoyed our stay during one month here, it was absolutely incredible, the personnel the food everything was incredible. We really much appreciate your comments and we are very proud to know that you have enjoyed a wonderful stay with us. The room was very silent which is something I always look for. Tripadvisor performs checks on reviews. This is the version of our website addressed to speakers of English in Philippines. It is always a pleasure to receive positive feedback from our guests and I will certainly share this with the rest of the team that will be encouraged by your remarks. Valderrama, Guest Service Center, No TV in the hotel. Which popular attractions are close to Melia Madrid Serrano? Yes, it conveniently offers a business centre, meeting rooms, and a banquet room. Valderrama, Guest Service Center. Guests arriving by car have access to paid public parking on site. So location is a plus. It was the best way to enjoy and to welcome the new Year 2023! Cosy bar. Claim your listing for free to respond to reviews, update your profile and much more. Does Melia Madrid Serrano offer any business services? Review collected in partnership with Meli Hotels International. Your review about the hotel and its services means a lot to us, because this is precisely what we need to keep doing our best to satisfy our clients. Disgraceful behavior from these two roaches, Dear 686omary, We appreciate your trust in choosing Meli Madrid Serrano to enjoy your stay in Madrid. Prices are calculated as of 06/03/2023 based on a check-in date of 19/03/2023. About the welcome amenities you always have at your arrival, this time we couldnt prepare with because you made a last minute booking. Prices are calculated as of 20/2/2023 based on a check-in date of 5/3/2023. Best regards, Marta Rubio Guest Experience Manager, Good hotel, not well located for tourists. Best regards, Beatriz Paterna Guest Experience Deparment. The best is the breakfast very good selections with quality ingredients. Many travellers enjoy visiting Royal Palace of Madrid (3.1 km), Plaza Mayor (2.9 km), and Museo Cerralbo (2.8 km). The hotel is located in Salamanca which is a very nice, upscale, more residential neighborhood which we liked a lot (felt less crowded and touristy). MELIA MADRID SERRANO: UPDATED 2023 Hotel Reviews, Price Comparison and 120 Photos (Spain) - Tripadvisor Hotel- cmanager, Owner at Melia Madrid Serrano Responded 28 Nov 2022 Dear Chelsea, Thank you for such a positive review of your stay. And just one tiny towel rack. All our interactions with the Melia team were so pleasant and helpful corresponding on the change of the booking and communicating with the Serrano staff at reception and the restaurant. It was the best way to enjoy and to welcome the new Year 2023! The room is typical and has all amenities. Enjoy a wonderful rooftop pool (open seasonally). Given the close proximity of popular landmarks, such as Gran Via (1.5 mi) and Templo de Debod (1.8 mi), guests of Melia Madrid Serrano can easily experience some of . It is always a pleasure to receive positive feedback from our guests and I will certainly share this with the rest of the team that will be encouraged by your remarks. The staff speaks multiple languages, including English, Spanish, French, German, and Italian. They were busy talking to each other. Dear Chelsea, Thank you for such a positive review of your stay. Easy access to the airport (18 minutes by taxi). Are there opportunities to exercise at Melia Madrid Serrano? Peaceful nights, good breakfast buffet, other services somewhat lacking. It is always a pleasure to receive positive feedback from our guests and I will certainly share this with the rest of the team that will be encouraged by your remarks. Starting from the check in (in my case at the Level) , and also the people responsible for the room service. Book Melia Madrid Serrano, Madrid on Tripadvisor: See 289 traveller reviews, 119 candid photos, and great deals for Melia Madrid Serrano, ranked #104 of 499 hotels in Madrid and rated 4.5 of 5 at Tripadvisor. Our team checks each review posted on the site disputed by our community as not meeting our. The Level lounge is excellent , In summary it was an excellent and pleasant stay during the last week of December 2022. We remain at your complete disposal, Best regards, Marta Rubio Guest Experience Manager, Convenient hotel in the heart of Madrids Barrio Salamanca. Very well organized with covid safety measures also at breakfast without loosing variety. We hope to welcome you back soon. We have taken your comment into consideration. We are very glad to know that thanks to our location near by US Embassy and exclusivity breakfast we were able to make your stay a memorable experience. Best wishes, Maria Fdez. Restaurants near Hyatt Regency Hesperia Madrid, Madrid on Tripadvisor: Find traveller reviews and candid photos of dining near Hyatt Regency Hesperia Madrid in Madrid, Spain. Prices are the average nightly price provided by our partners and may not include all taxes and fees. I booked the hotel 2 weeks ago, originally Melia Princesa, a 5 star hotel. The shampoo and sower soap were easy to use. , good hotel, not well located for tourists design of our website addressed to speakers of in... Fruit selection in addition, as a valued Melia Madrid Serrano the size of the representative! Bus stops Madrid Serrano during your stay at Melia Madrid Serrano la.. If the system detects something that potentially contradicts our improve our services day by day can be quite noisy/rattling and! Review posted on the site disputed by our partners and may not include all taxes and fees mediocrity! For your comments regarding your stay with us much more room free of feather and without.... 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Early may ) so ca n't comment on that we very much for have chosen Melia Madrid?!
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