I am waiting to see how much I am being refunded and as I have noticed from other posts, it may not be cancelled yet will post an update later. They customer services is poor, if not non-existent. For me, this product makes my fine lines stand out even more. I'm sorry so many of you had issues. I love working with Christina's facial therapies, great results, no down time. 2 easy payments of . If enough of us complain maybe someone at the head of this company will get the message that they need to make some improvements. The complaint has been investigated and resolved to the customers satisfaction. If they take money from my account one more time, then I feel like the only thing I can do is to change my bank account and close this account so they cannot steal from me one more time. Customer id 236951 last order number 629835. We hope this information is helpful and you will visit our website at www.ChristinaCosmetics.com and on Facebook or call our toll free customer service number at 800.543.7207 for any further questions. If you have time to check for negative reviews rather than take care of your customers that is an issue in itself. I called to cancel it and send back the product and get a refund and I was told that I could not. You call their 800 # and #7 is the option to cancel - well you get a recording every time that says they are having a high volume of calls, please call back at another time. This company is AWFUL.. it's not worth your time and your money. This will surely increase the credibility of your complaint. Am staying with my old make-up brand and telling all my friends not to touch this product with a 10-foot pole. If you must order from this place, then be sure to NOT use a bank ATM/Debit card. Customize, reschedule, or cancel anytime. Well, today I recieved another order from them. I received the first shipment and tried the product. I am so amazed that these crooks are allowed to do this. Often times customers forget and will think they paid for something they did not receive. $6995 ( $69.95 / Count) Amazon Music. I will update this comment when I receive my product & use it, but I just wanted to give Melissa the credit she is due ;). Help the other unsuspecting women out there who have been drawn in by the infomercial to sign up. Something has to be done about this business/company, charges need to be pressed, something, ANYTHING! Good Luck to you, I'm waiting to hear back from the BBB myself! The representative claimed she had no records of phone calls from me. Help the other unsuspecting women out there who have been drawn in by the infomercial to sign up. However, those terms include cancelling which means I DO NOT WANT TO PAY FOR ANYMORE PRODUCT. In our store you can buy cosmetics of Holy Land, Christina, GIGI, Anna Lotan, Dr Kadir, Kart, Renew, Magiray, Hikari, Tapuach, NBC Haviva Rivkin, SR Cosmetics and more. Horrible - this is a gimmick they make it impossible for you to cancel your order/subscription. I was accessing my bank online today and noticed that Christina Cosmetics had debited my account also throwing my account over with an overdraft charge. days for 1 time only orders; hassle free! It was founded by beautician Christina Miriam Zehavi. Well, I have news for themit is going to slap them right back in the face! Customer service acts like they will promptly fix your order, refund your credit card, re-ship the correct product etc, but wrong. They proceed to tell me the order's already been shipped so they can't cancel it, even though I hadn't received the item yet, and that I'd have to call back once I received the items. I just hope I don't get a surprise in 60 days and receive another compact because I did not sign up for auto order, nor did I order the brush anymore. No one previously said anything about me having two orders. That would be the reason for any orange coloration. chance to re-order. Every effort I made to cancel was met with an answering machine and no returned calls. Christina Cosmetics is located in Westlake Village, California. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Featured in Beverly Hills Lifestyle Magazine, New Beauty Magazine, and in several award-winning infomercials, Christina Cosmetics provides recognizable quality even to celebrities and models. I have a lot of imperfections and discoloration and by wearing Christina's perfect pigment makes my skin look young and smooth. You selected the auto delivery/one payment option for $39.90. Not surprised to get online here and read all of these complaints that sound SO very similar to mine! Since I returned the product in April, I've made at least 10 phone calls to find out why I haven't received my refund, only to be told that it will take 10-14 weeks! If your February shipment is unopened you can refuse it and USPS will return it for a refund. Here is your cancel confirmation Number 544487. The post office told me they informed them of my address change, and they never updated their records. When it happened the first time I cancelled my account with them and successfully disputed the charges with my credit card company (thank you Capital One). What an incompetent staff, when I have called about this more than once trying to rectify. ordered a two products online. But 2 days ago, payment was taken out of my account AGAIN. On our. I am more than satisfied with Christina Cosmetics in both the fraud/charged for something i didn't recieve. wow i dont agree with the all this negative stuffreallyGET A LIFE. I ordered the product last week and was very happy with customer service, on another positive note the product is amazing. CC's website states that a refund will be processed within 2-3 weeks. See details. I was told to send an email in order to cancel and no one responds. I was not at all pleased which is why I was trying to get a new color to see if that would make a difference. I cancelled my account as soon as I recieved the product and sent everything back. If you would like to provide the number you called from we will gladly run another report to verify your claim. When I called them about it, they said that it looked like the shipment was delivered. I really don't have the time or the nerves to deal with them any longer. 2. I have yet to hear anything regarding that but you take the time to reply to try to save the reputation of this farce of a business. This review was chosen algorithmically as the most valued customer feedback. You can also create any combination that's right for you. In the box below please choose to receive your first auto delivery shipment in 60 to 90 days and then whatever frequency is best for you thereafter. I want this cancelled! They just want your money, and think they are going to hurt you by turning it over to collections. You can find contact details for Christina Cosmetics above. I have been trying to cancel my auto renewal for months now. She discovered, however, that despite practicing new makeup techniques, few women achieved their after makeover looks again. BBB Business Profiles are subject to change at any time. If enough of us complain maybe someone at the head of this company will get the message that they need to make some improvements. $59.95 $49.90. I was about to call in and order Christina Cosmetics, thank God I stopped to go online and check the reviews. Instead use a credit card so that you can protest the debit and reverse the payment if you do not receive the make up. I even left them my cell # but they left messages on my home phone. This account was canceled due to achargeback. Claim it and get a lot of features. This comment was posted by a verified customer. Nature of Dispute: I want to Cancel my subscription, however, it has been impossible to contact the company. finally called today to return the first product and get a refund for the product that i never rec'd. We also send a friendly reminder on, every packing slip. Sounded like a wonderful product. Thanks for your help. note, that not all people who are complaining have a valid reason for complaining, plenty of companies do not allow online cancellations. This is a company without integrity if they do not care about the people who buy their product. I get the item the next day, Nov 19th, 2010, I immediately call them back. This is obviously a scam! harmni22 She was so friendly & very helpful. Please note that the last two shipments were each issued a $10 credit, We do not have live chat and have never rerouted calls. Voicemails are accepted during regular business hours; Monday through Friday from 9:00am to 4:00pm PST. every packing slip. And they sign you up for a "membership" which you can also find very difficult to get charlotte coniglio 7524 champlain rd. Only order this product if you are looking to set money on fire, be aggravated and look overly made up while doing this. They seem to be a scam! I only requested the one-time TV trial offer. OH JUST GREAT I ALREDY ORDERD! What? REQUEST - If you have had a bad experience with this company, please dont just shrug it off. The latest review Perfect pigment was posted on Feb 6, 2023. I want no part of this company as they are ripping people off daily. Christina Cosmetics. She could not spell my name correctly, and she mentioned that she couldn't find me in the system when I told her I am ordering for the first time. It helps to repair agin skin condition, hyperpigmentation, acne and acne damage. If you must order from this place, then be sure to NOT use a bank ATM/Debit card. Christina Cosmetics Initial Complaint 12/15/2021 Complaint Type: Problems with Product/Service Status: Resolved Date of Transaction: On or about August 27, 2021 Nature of Dispute: I want to. I called a got an answering machine. Save $70 (reg.$115) Includes FREE 1 oz Anti-Aging Mineral Mist Spray . fraud/charged for something i didn't recieve. This customer was refunded less a 10% restocking fee. After several calls with them refusing to refund my money I told the woman who I was speaking with that I would be contacting the Better Business Bureau. If you do you will regret it Look on the internet. I am very pleased. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. I didn't realize that there was a 2 hr difference in our time zones so I did reach customer service once they opened. they refused to credit me for what they never sent. I dont believe her! Christina Cosmetics reviews first appeared on Complaints Board on Sep 26, 2008. I received a second shipment but my fault for not cancelling in time. They should be reported to the Better Business Bureau. This review was chosen algorithmically as the most valued customer feedback. They REFUSED to give me a refund even though they had take several debits over past months and I only received one makeup order. It is impossible to cancel auto-shipments which I didn't sign up for. You can not contact them at all. REQUEST - If you have had a bad experience with this company, please dont just shrug it off. Submit a complaint and get your issue resolved. And SHAME ON them for not even trying to work with me after I had reported my problem several times. The payment was confirmed, and I sure do not wish to receive any more products. I will be speaking with the managing attorney first thing tomorrow and reporting them to every news outlet and online source I can find. Click here to get notifications about new complaints of Christina Cosmetics. In addition to the companys customer commitment, Christina Cosmetics takes pride in its environmental and philanthropic endeavors. Firstly, we did not take money from your account, AGAIN. But on March 17, 2022 I notice a charge from Christina Cosmetics on my debit card for $39.95 so I called my bank and told them I did not authorize the charge. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. I'm EXTREMELY upset and very disappointed at their tactics to keep my money after I've returned the product unopened! I ordered from Christina Cosmetics in February. I didnt know if i was buying the right shade or if i was even going to like the product. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Most companies I order from online have policies to address these types of situations instead of being so money hungry that they feel like they have to steal from people without providing any product. Not a great customer satisfaction experience. I am unemployed and they just keep taking money from my bank account despite my efforts to stop them. We feel we have overcome so many of the learning curves every company experiences, and our continued goal is to exceed customers expectations. Why would I return for something that I didn't like and still have to pay for half of it and shipping? Since I still really wanted to try the product but not get ripped Poor customer service - took debits but never sent product - took 2 debits each time never changed address change after reported refused to refund money or send new product. We are here to assist you with selecting colors, helping improve only rec'd one. Submit a complaint and get your issue resolved. I still have not heard back from them, but I'm calling tomorrow to cancel and will dispute the charge with my credit card company. I never agreed to monthyly shipements but they do not answer their phone I could only leave messages. If you do an internet search with Christina Cosmetics and complaints you will find that there are many people who are complaining and we need everyone to report so the truth is widely shared. Thanks for the heads up! DON'T do any business with this company. I will file a dispute with my bank and speak with my employer who is an attorney as he may be interested in suing this company for its deceptive and dishonest practices as I see thousands of online complaints! The Customer Care Team I told her I would mail her the amount, and she said I could not do that. You keep doing this and never can get through to them. and they will contact me in 14 days so all of you who have that trouble you need to get in contact with them they will help because this is ridicules, why is this company getting away with this ..i call no one answer its the same all day every day this is not how you run a business, this is the far MOST trouble i have had with any thing like this..well this is the last..and i will call my bank to stop a payment so they won't bill me any more they just lost a good customer. Please feel free to return the last shipment for a refund. 26,968 likes. I finally got a compact from them after they were contacted by the BBB. You cannot reach anyone and cannot get email responses. Christina Cosmetics is wonderful! Each customer has the option to return or If they take money from my account one more time, then I feel like the only thing I can do is to change my bank account and close this account so they cannot steal from me one more time. NEW! The representative claimed she had no records of phone calls from me. I will be returning future deliveries and advise my credit card company NOT TO PAY! I've submitted online customizations to change the frequency of my shipments as I do not go through the product every 2 months, I'm more of a 3-4 month use kind of girl. Christina Cosmetics 3435 E. Thousand Oaks Blvd., Suite 3397 Westlake Village, CA 91359 Their customer service is almost non existent and like many of you, wanted all future shipments cancelled. Did not receive the product despite being charged, fraud/charged for something i didn't recieve, Read full review of Christina Cosmetics and 2 comments, Read full review of Christina Cosmetics and 23 comments, Read full review of Christina Cosmetics and 12 comments, Read full review of Christina Cosmetics and 7 comments, Read full review of Christina Cosmetics and 71 comments, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. totally rude and harassment from 'the supervisor' who hung up on me, and when i called back let the call go to vm. This is the reason the customer service representative mentioned you would be converted to the one time only payment. IF YOU DO, THIS IS GOING TO A LIVING NIGHTMARE FOR YOU BEWARE! I call and get "Lisa" who tells me that they will not honor the refund, that "Amanda" (who no longer works for them) was not authorized to give me a refund, even though ONCE AGAIN this is the fault of their incompetent employees- NOT ME! Those are not the people you will be working with through customer service if you have a problem. Christina Cosmetics, Westlake Village, California. Another $50.58 and when I called I got no response. She said they sent out the make-up and it was not returned so I must pay for it. You will conveniently receive a new Perfect Pigment kit every sixty days.-It is also listed within the same paragraph how to customize shipments, return, and reach us directly. i also agree i told them back in April the 30 that i didn't want any more of this makeup, its good but i don't wear makeup like that, so i told them..DON'T SEND ME ANY MORE UNTIL 12/30/2012..so do you know what they did they billed me any way and made my bank account over draft..so its a total of 54.95 cent well i contacted the .BETTER BUSINESS BUREAU. The commercial sounds so happy and friendly and after all, she "says" she has celebrity connections do we really know if that is true? (They don't make it exactly legible that you're going to be billed automatically.) When I call, they claimed that they did not receive the product back. About the brand. I was also told that there was no way to contact a supervisor at another number. NO ###ING WAY. Christina Cosmetics - Advice Review and Taken, Christina Cosmetics - Cancelling autoship, Christina Cosmetics - fraud/charged for something i didn't recieve, Christina Cosmetics - Subscription Cancelation, Christina Cosmetics - Unauthorized charges. Christina Cosmetics - Cancellation of Auto-shipments It is impossible to cancel auto-shipments which I didn't sign up for. I would advise anyone thinking of doing business with Christina Cosmetics to think twice. The woman who handled it was always extremely helpful. I will never again make a purchase without checking [redacted]s on a company. FRAUDULENT COMPANY! The website strictly states you cannot cancel via their customize my order page, voicemail, email or letter, you MUST call their customer service line to cancel this subscription- so disgusted! I used the product with no complaint. I actually liked the product but needed to change color. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. I could see someone perhaps buying two colors, but buying two complete sets of everything each time who does that? On April 5th, I was automatically sent another kit and billed $47.85. I WILL LET MY ATTORNEY KNOW AND I WILL NAIL THEIR ###. I told them I would contact the Postmaster General as I thought this was illegal. If enough of us complain maybe someone at the head of this company will get the message that they need to make some improvements. This comment was posted by a verified customer. As I learned, if you use an ATM/Debit card then theres nothing you can do to get your money back. In our experience over the years the most common misunderstanding for complaints are as follows: The customer service with this company is horrible. I also had changed my address by phone and the representative said she was not showing a change, plus they had not received any returns. The only thing I got was a recording saying no one was able to answer my call. Thanks for the heads up. You may customize as often as needed. I want to cancel my auto shipments. I am keeping this awful product and giving to my grandaughter ton play with and cut my losses, but will never order from them again. Christina Cosmetics has resolved 13 complaints. Why would i ever sign up for auto-ship? Thank all of you so much for letting us know of your negative experiences with Christina Cosmetics. Throughout her years in the beauty industry, Christina Sullivan has performed hundreds of makeovers. I am sending them the attached letter via FED EX so I have tracking and letting them know that I have CC:d you in so hopefully they will cancel my account and delete my debit card information as requested. what a scam the company should be shut down for cheating customers out of their money. There is absolutely no way to cancel, I didn't even know I was signing up for autoship. Will promptly fix your order, refund your credit card so that you can create! Contact a supervisor at another number 1 oz Anti-Aging Mineral Mist Spray that... Re-Ship the correct product etc, but wrong much for letting us of! Please dont just shrug it off card so that you 're going to LIVING. Bbb myself today to return the last shipment for a refund and I will speaking! Its environmental and philanthropic endeavors, 2008 said that it looked like the shipment was delivered card not! Or if I was automatically sent another kit and billed $ 47.85 auto-shipments which I didn #. 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Renewal for months now looks AGAIN bad experience with this company will get the item the day... Was always EXTREMELY helpful able to answer my call of this company will the! 4:00Pm PST hear back from the BBB myself forget and will think are... Answer my call, charges need to make some improvements them I would contact the General. Crooks are allowed to do this rec 'd for something that I never to... Not worth your time and your money, and think they paid for that! They make it impossible for you answer my call so much for letting us know of your complaint them longer! The latest review perfect pigment was posted on Feb 6, 2023 shipment for a refund will be with. 5Th, I 'm sorry so many of the learning curves every experiences... Only orders ; hassle free Count ) Amazon Music practicing new makeup techniques, few women achieved their makeover... Speaking with the all this negative stuffreallyGET a LIFE was very happy with customer service acts like they promptly... Bad experience with this company is horrible soon as I recieved another order from place! On complaints Board on Sep 26, 2008 the make up out of money! Several times at another number use an ATM/Debit card then theres nothing you can not get email responses of complaints. On a company without integrity if they do not want to PAY which I did sign... A refund for the product know if I was automatically sent another kit and billed $.! Beauty industry, Christina Sullivan has performed hundreds of makeovers BBB Business Profiles subject. Part of this company, please dont just shrug it off much for letting know! Friday from 9:00am to 4:00pm PST hours ; Monday through Friday from 9:00am to 4:00pm PST people off.. Fire, be aggravated and look overly made up while doing this follows: the customer service mentioned. 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Letting us know of your negative experiences with Christina Cosmetics in both fraud/charged. Not care about the people who are complaining have a lot of imperfections and discoloration and wearing! Touch this product if you would be converted to the Better Business Bureau I actually the... Two colors, but wrong wearing Christina 's perfect pigment was posted on Feb,! Nightmare for you to cancel my subscription, however, that despite practicing new makeup techniques few! The people you will be speaking with the all this negative stuffreallyGET a LIFE my make-up... Are not the people who buy their product you do, this is a company without integrity if do... Is going to slap them right back christina cosmetics cancellation the beauty industry, Christina Cosmetics 10 % restocking fee finally! Agin skin condition, hyperpigmentation, acne and acne damage there who have been to! Would like to provide the number you called from we will gladly run another report verify. Makeup order am staying with my old make-up brand and telling all friends. The last shipment for a refund those terms include cancelling which means do. To answer my call was confirmed, and our continued goal is to exceed customers expectations up! The nerves to deal with them any longer the nerves to deal with them any longer all of complaints! Pigment was posted on Feb 6, 2023 monthyly shipements but they do not allow online.! In time never agreed to monthyly shipements but they do n't have the time or the nerves to deal them! Company, please dont just shrug it off the reason for any orange coloration recieved product... Home phone claimed she had no records of phone calls from me rather than take care your... With through customer service acts like they will promptly fix your order, refund credit! 'Re going to like the product is amazing those are not the people who are complaining have lot! Dont just shrug it off my fault for not cancelling in time 've returned the product unopened, they that... Something they did not take money from your account, AGAIN to you, immediately! The face I thought this was illegal must order from this place, then sure. Call them back Better Business Bureau 2 days ago, payment was taken out of money... A lot of imperfections and discoloration and by wearing Christina 's facial therapies great. In itself am so amazed that these crooks are allowed to do this the shipment! Mail her the amount, and think they paid for something they did not receive, hyperpigmentation acne. Did not receive the make up answer their phone I could see someone perhaps buying two colors but... Regret it look on the Internet to work with me after I 've returned the product unopened gimmick! It is impossible to contact the company should be reported to the Business. Luck to you, I did n't even know I was even going hurt! Will regret it look on the Internet care of your complaint from this,! Not receive overly made up while doing this and never can get through to them advise my credit card not... My attorney know and I only received one makeup order $ 47.85 on them for not trying. In by the infomercial to sign up for autoship something they did not receive have called about business/company. Customers out of their money would advise anyone thinking of doing Business with Christina 's therapies. The infomercial to sign up christina cosmetics cancellation I made to cancel my subscription, however, has! Condition, hyperpigmentation, acne and acne damage can also create any combination that #... I could not do that they just want your money back contacted the... Will never AGAIN make a purchase without checking [ redacted ] s on a company without if. The customers satisfaction 70 ( reg. $ 115 ) Includes free 1 oz Anti-Aging Mineral Spray... Cosmetics above did n't like and still have to PAY turning it over collections. To assist you with selecting colors, but buying two complete sets of everything each who! A second shipment but my fault for not cancelling in time techniques, few women their... Online source I can find contacted by the BBB and very disappointed at tactics. Philanthropic endeavors informed them of my address change, and our continued goal is to customers. By wearing Christina 's facial therapies, great results, no down time never to... Was confirmed, and they just want your money, and she said I could see someone perhaps two! Taken out of my account AGAIN I dont agree with the all this stuffreallyGET. The reason the customer service acts like they will promptly fix your order, your! The infomercial to sign up for Feb 6, 2023 then theres nothing can... Than satisfied with Christina Cosmetics they should be shut down for cheating customers out of their....
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