Click the username drop-down in the top-right corner and click on. Contact ProFusion Support for assistance. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. The DHCP server has not assigned DNS information. Need to reverse an RMA in Unity? This test result indicates that the player has detected an Ethernet cable or WiFi connection, but cannot reach the ProFusion update server to retrieve updates. This error indicates that the player is currently in fulfillment mode. But opting out of some of these cookies may affect your browsing experience. Analytical cookies are used to understand how visitors interact with the website. The new FM1 playlist on the player requests one of the new songs to be played, but the player cannot find the new song file.). Verify that local network firewall allows heartbeat port traffic. Press the button until
is selected, then press the button; the player will scan for available WiFi networks. Have the client enter the unlock code into the player (use the and buttons to change values; use the and buttons to move to the next digit). This test result indicates that the player cannot detect an Ethernet cable, or that there is no connection detected from the networking equipment. Mood Mix is Mood's proprietary software-based streaming platform that allows users to select up to five different signature programs to mix and play via a computer or the MOOD:Mix app on a compatible tablet. From a PC on the same network you can access the WEBUI by the following methods: From a browser like Chrome (works best), IE or Firefox navigate to the IP address of the ProFusion iS device. The static DNS information is not configured. The background music also makes people happier, and offers a social yet homely feeling to both the lobby and restaurant., The Mood team quickly built a positive rapport with us. We reach more than 150 million consumers each day through more than 500,000 subscriber locations in 100+ countries around the globe. : Default gateway is unreachable in the local network (). Check the player's style list in Unity and verify the player is not exceeding the style limits for its hard drive or SD card capacity. YSC cookie is set by Youtube and is used to track the views of embedded videos on Youtube pages. The user can then choose what song(s) they would like to hear played next in the mix. To resolve, have the client perform an . Verify the sound system components (amplifier, mixer/processor, etc.) Wifi Setup Guide Press the button to navigate to and press the button. If the player downloads enough of the program to play, the screen may display "Update Ended, Download to resume at next connection". Have the client run a network diagnostic check on their device to see if it can resolve the hostname. This error is displayed when a broadcast address used in place of a valid proxy IP address (172.19.4.255 - "255" as the last octet indicates this is the broadcast address). Verify DNS settings on player are entered and valid. The front panel features a two-line display screen that allows for easy control and custom dayparting directly from the player or with the provided remote control. Whether it's a coffee shop, shoe store, medical office, hotel, spa, gym, hair salon, you name it -- a business must have the proper licenses to play music. Select Premier and Strategic clients disable access to certain menus for all of their players; review Oracle KB for rules and restrictions before making changes in Unity's Device Profile menu. As a streaming device, this player is Internet-dependent; if the client's network does not meet security and bandwidth requirements, the player will not stream properly. These cookies will be stored in your browser only with your consent. As of January 2017 (ProFusion iS software version 2.22.0), all new Mix Pro players will come equipped with Hybrid Mode. Subscriptions:Because there is no long-term commitment, you can choose to end your Pandora for Business service at any time. When this message is encountered during a network update, it generally means that the update has been paused (either manually or at the end of its network update window) while the player was deleting cached files; the update should continue at its scheduled network update window. Verify LINK indicator light is solid green. The Harmony Music player comes pre-loaded with some of Mood's core music programs to best set the perfect mood in your business. The ProFusion iS Pandora does not have a control site. Play and pause your music, change the volume, and see tracks that have recently played, all from the convenience of your mobile device. If the IP settings on the player are confirmed to be correct and the player still yields this test result, advise the client to consult their IT department or ISP to confirm network and port settings. Quick Start Guide Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously. Your end-to-end branding solution for Sight, Sound, Scent, Social, and Systems. Mood Mix is sold as an application-only product or bundled with a ProFusion iS (Mix Pro)**. The default gateway address is invalid. If your store is open from 09.00 - 18.00 you could set your player from 08.45 - 18.15. They also help us understand how visitors interact with our site and provide relevant marketing content. Its powerful quad core architecture and large solid state storage makes it ideal for even the most demanding applications. Sign In to MOOD:Mix. It does not store any personal data. In-store Media Solutions to help you connect with your customers, enhance your brand image and grow your business. Control access. The ProFusion iS player pulls its music stream directly from iHeartRadio's servers and requires the use of a standard iHeartRadio account for music playback. Verify the player is truly losing power and rebooting. LinkedIn sets the lidc cookie to facilitate data center selection. Verify the other end of the RCA audio cables are securely connected to the appropriate input zones on the amplifier (varies based on model). See why more business owners choose Mood Harmony. It appears to be a variation of the _gat cookie which is used to limit the amount of data recorded by Google on high traffic volume websites. "We Put People In The Mood to Buy" is a service mark of Mood Media. THE #1 STREAMING MUSIC SOLUTION FOR BUSINESS. Control your music like never before with Mood Harmony the mobile-friendly Brand Experience Platform. Once the job has generated in Unity, another attempt can be made to connect the player. Mood Media will replace defective media players at no cost during this 12-month period. These cookies are set via embedded youtube-videos. If the player still yields this error, re-create the job in Unity. If the player fails to update successfully, or still shows a configuration version of -1, proceed to RMA the player. The subnet mask address is invalid. Verify WiFi adapter is properly connected and receiving power. Create custom schedules to automatically change music. While the Mix Pro player is streaming, music data is continually downloading to the SD card in real time. In many cases player issues can be resolved over the phone. Verify that assigned DNS is allowed for the network. If your issue is not listed, chat with one of our Live Agents who can help you find answers to your questions. Most questions about the service or support can be answered using our Support Center. To update the payment method on a subscription with an active or with a past due status: 1. This message may appear when the client is attempting to access the 26 or 122 menu. Mood has the perfect music solution for your brand and budget. Joining Mood Media in 2020, she is very excited to demonstrate her love for music and musical expertise to all clients and playlists associated with Mood Media. The client will need to enable the proxy server, http://onlinedj.s3.amazonaws.com (Port 80), https://d2mxawcko1ots5.cloudfront.net (Port 443). The front panel should display "Activation Successful - Explicit Filter has been enabled". With custom playlists that are easy to create and control, this is fully-licensed music at its finest. : Default gateway is a loopback class (). The player should resume playback when the hard drive scan is complete. Verify DNS entry for accuracy and correct as needed. : Heartbeat - server port on is blocked (Timeout). BANDWIDTH REQUIREMENT: A consistent bandwidth of no less than 150 Kbps is required for iHeartRadio streaming services. Harmony Music - My music isn't changing/updating, Harmony Music - How to set the player up on WiFi. For example, if you have a restaurant and want to have one Pandora station playing in dining area but want a different Pandora station playing in your bar area, you will need two subscriptions and two media players. Clean the disc and power cycle the player, then re-insert the disc. All music screened for lyrics and certified for business use. Track History & Customization - The ProFusion iS displays the last 20 tracks played (including the track currently playing) in the